Technical Support Experience (Field or Customer-Facing role incorporating experience with Troubleshooting and Training)
Experience with next-gen sequencing technologies and methods (eg, library preparation, target enrichment/hybridization, qPCR)
University Degree, Bachelor’s Degree (e.g. in science or related discipline, Bioinformatics knowledge) Preferred: MSc in Molecular Biology or Related Field
Possesses good communication, organizational and logical thinking skills. Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge. Effectively communicates with internal partners as issues escalate to more advanced problems and works to satisfy internal and external partners
Ability to work independently on assigned tasks of moderate scope with minimal guidance or supervision. Exercises judgment within defined procedures and practices to determine appropriate action
Ability to interact with appropriate cross-functional groups.
Experience with secondary/tertiary analysis of NGS data, interpretation of public annotation databases, tools (BLAST, Bowtie, Clustal, etc.), and common algorithms for evaluating sequencing data.
Good knowledge in Bash, Python, R, and a high degree of familiarity with Debian and RedHat based distributions (Debian, Ubuntu, RHEL, CentOS), particularly with a focus on system service and process configurations.
Project management background in a scientific or academic setting with the ability to work across multiple businesses, scientific, and technical teams to propose and monitor the end-to-end customer experience. Involvement in managerial roles centered around storage of sequencing data, databases, and/or NGS-diagnostics is ideal.
Information Security and Data Privacy fundamentals